` Job Interview: ASA Ventures - Job Guide

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Monday, April 1, 2019

Job Interview: ASA Ventures

Job in Dubai for Customer Service Representative,Quality Assurance Analyst and Client Service Coordinator


About Company

ASA Ventures is a hybrid venture capital firm established in 2003 in Portugal and is currently headquartered in Dubai. It is into BPO/ Call center field.

Ex-Employee Rating and Review

 According to Glass door it has not been rated by ex-employees.

Contact Information

Address:- #909, IT Plaza opp. to Le solarium towers, Silicon Oasis, Dubai
Contact no. :-045217554

Job Vacancies in Dubai

Walk in Interview for Customer Service Representative/Quality Assurance Analyst/Client Service Coordinator- 2nd April 2019- 11.am to 3,pm

Mandatory Requirements:
- Languages: (Arabic, Malayalam,Tamil,Tagalog)
- BPO/Call Center experience required (Minimum 2 Years)
- Walk in drive only for Candidates matching the above requirements
We are seeking an experienced and resourceful CSR/Quality Analyst/ Client Services Coordinator.
Roles and Responsibilties:
Customer Service Representative:
Languages: (Arabic/English/Malyalam/Tamil)
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Quality Assurance Analyst: BPO/Call Center (Minimum 2 Years of experience required)
Languages: ( Arabic,Tagalog)
  • Call Monitoring ( Remote /SBS)
  • Conduct QA briefings for all operational staff working in the process
  • Carry out trend analysis for top errors and associate level analysis
  • Ensure adherence to quality SLA’S
  • Performing random disposition audit for calls answered by the associates
  • Sharing of feedback with associates on a timely basis
  • Conducting performance evaluations and focus group with operational staff and documenting of feedback provided to reduce error report
Client Service Coordinator: BPO/Call Center (Minimum 2 Years of Experience required)
Languages: (Arabic,English)
  • Provide assistance to clients in person, on email, or telephonically.
  • Schedule meetings or telephone conferences between clients and management.
  • Book meeting rooms or venues.
  • Coordinate the production of client-facing marketing materials.
  • Compile and maintain records on client accounts.
  • Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.
  • Escalate complaints to relevant departments.
  • Liaise with in-house teams to adjust service offerings and assess related costs.
  • Build and maintain close relationships with clients.
Job Type: Full-time
Salary: AED3,000.00 to AED3,500.00 /month
  • BPO/Call Center: 2 years (Required)
  • Dubai (Required)
  • tagalog (Required)
  • English (Required)
  • arabic (Required)

How to Apply?

For above walk-in interview, you can directly go for an interview at above mentioned venue and time. For future jobs you can upload your CV/Resume Click here