` Job Interview: Melius Marketing DMCC - Job Guide

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Friday, March 8, 2019

Job Interview: Melius Marketing DMCC

Walk in Interview job in Dubai for Customer Level 1

View Melius Marketing DMCC Company Profile Click here

Job Summary
The first 50 will be accommodated for the interview.
This is an urgent position and should be able to join the company immediately.
  • Provides first-level customer support on MELiUS supplied products, platform, and application through email and chat
  • Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout the life of incident
  • Identifies and resolves issues affecting customer client systems
  • Uses troubleshooting techniques and tools to identify (technical) issues
  • Assumes a proactive role in technical support/avoidance by identifying common problems and documenting resolutions
Job Type / Category
At MELiUS our employees are seen as the reason customers return to us again and again and therefore the emphasis is on the importance of having great customer service experience for this position. Essential skills and experience include:
  • Open to working with a flexible schedule
  • Excellent written communication and customer handling skills
  • Bilingual (Added Advantage)
  • Good organizational skills
  • Good interpersonal skills
  • Ability to work under pressure.
  • Ability to deal professionally with demanding customers.
  • Ability to learn new products and technologies.
Required Education, Skills and Qualifications
  • Empathy for customer / common sense
  • Working knowledge of PC architecture/technology
  • Working knowledge of Web and mobile applications
  • Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills
Company Profile
MELiUS is a young and innovative technology company that aims to connect millions of learners around the world with the skills and knowledge they need to transform their lives and careers. Through our social learning platform, we're providing access to top-quality trainings and information at a previously unimagined scale, empowering learners and organizations to build the skills they need to succeed in the 21st century.
For a deep dive, check out our Culture Statement, but here are some quick-hitters: Team-oriented mindset. The thought of letting your teammates down would keep you awake at night.Inner drive to grow. Your manager never has to “crack the whip” at you. You love what you do and strive every day to do it better than the day before. You’d get upset if someone didn’t give you feedback on how you could improve. If someone isn’t pushing you, you push yourself.Master communicator. You mindfully practice active listening and you can command a room with superior presentation skills. Your written communication is clear and concise. You know intuitively which style of communication will be most productive for what you’re trying to accomplish (email vs. phone vs. face to face).Passionate problem solver. Creating marketing solutions that solve real problems, big or small, for real people gets you excited. Your friends think you’re kind of a nerd. Your work gets your adrenaline flowing. You’re extremely organized and detail oriented. You like to have a lot to do and the thought of boredom at your job makes you cringe. You might have been told you have zero chills. You are comfortable working independently and flourish with minimal supervision.No ego!*You have the ability to separate yourself from your work and you take criticism well.
The “Soft” Stuff…A fun, casual office. An environment where each person has a voice and is encouraged to use it. A team of really cool people who truly love their work. A culture of celebration and recognition. A place to do the best work of your life and evolve yourself and your role in the best versions of themselves.
Job Type: Full-time
Salary: AED3,000.00 to AED4,500.00 /month

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